Social Responsibility

Accessibility

Hotel Villa Batalha is guided by a policy of inclusion, seeking to offer full accessibility for all.

Although we are always improving, we already provide excellent conditions for accessible tourism, including a team that is trained to cater for all your special needs to ensure inclusivity for all.

Below are some of the features you can count on:

For those with Reduced Mobility:

(wheelchairs, the elderly, pregnant women, large families, those with a temporary restriction – accident, etc.)

Hotel Villa Batalha provides full accessibility to all areas, with unrestricted movement both inside and outside the building;

All entrances are full accessible, as are parking areas;

Wide entrance doors to the building, with sensors;

Wide entrance hall, with no steps and level flooring;

The Reception Desk has a lowered counter to enable personalized check-in;

The Business Centre is located on the ground floor, next to the Reception area, making it easily accessible;

Wide corridors; and all door handles fitted at an appropriate height;

Elevators enable easy access to all floors; they are spacious and have hand rails and buttons installed at an accessible height;

Spacious public areas that allow for easy movement;

There are two rest rooms on the ground floor for people with reduced mobility;

Outside, the sidewalks and access paths are wide, with non-slip surfaces, allowing easy movmement around the gardens, riverside terrace, and golf course and tennis courts;

In the Spa, the massage beds are adjustable, to facilitate transition from a wheelchair, or for those with short stature;

Rooms: Entrance doors to all rooms have an with electronic lock;

Rooms: Large and spacious to allow wheelchairs to maneuver;

Rooms: All bathrooms have roll-in showers (level floor) and sliding doors, wide enough to allow a wheelchair to maneuver;

Rooms: Any room can be prepared to receive guests with restricted mobility: showers can be fitted with fixed or movable hand rails, and shower seats.

Food Allergies

The team is full trained to answer any queries related to food allergies or food intolerances, and to suggest possible alternatives.

Culture of Origin

Religion | Food | Among others

We try our best to accommodate the specific cultural needs of our guests and visitors, as far as it does not compromise the regular running of the hotel.

Blind people or those with Impaired vision

Restaurant Menu in braille.

Ecological Footprint

Our resource-efficient, environmentally friendly policy is operationalized through various aspects:

  • Intelligent electricity management system, which allows saving energy in all areas of the hotel, from simple outlets to air conditioning units, refrigerators, and elevators, all controlled from the reception;
  • All indoor spaces in the hotel use low-consumption LED bulbs, allowing for a 40% reduction in energy consumption compared to other hotels of similar size and features. This lighting also helps in reducing CO2 emissions, besides not producing heat, which reduces the need for air conditioning to compensate for the heating of the environment;
  • Hotel Villa Batalha has 50 solar thermal panels for water heating and a photovoltaic park with 600 panels that produces a portion of the electricity consumed, contributing to the reduction of CO2 emissions and reinforcing its commitment to sustainability;
  • We have a system for recycling water from sinks, showers, and rainwater, which is treated in our mini-wastewater treatment plant and reused in the bathrooms throughout the hotel and for watering the gardens;
  • The double and self-ventilated facades improve the building’s thermal behavior, thus reducing energy consumption;
    We have implemented the “Help Save the Planet” program, in which guests staying for 2 or more nights are encouraged to exchange daily room cleaning and towel changes for a bottle of wine. This way, we help reduce CO2 emissions. It is estimated a reduction of 177.20 kg of CO2 for each 2-night stay for 2 people (based on the CeroCO2.org calculator);
  • The SPA equipment is only turned on when in use, minimizing unnecessary energy consumption;
  • In the hotel’s rear parking lot, there are 3 charging stations from the Mobi.E network for electric cars.

The Hotel Villa Batalha has been awarded the Public Recognition Seal for Good Practices in ESG (Environmental, Social and Governance) management, achieving the Sustainability Engaged level. This recognition is part of the Tourism 360º Companies Program, an initiative of Turismo de Portugal that promotes the adoption of sustainable practices in the tourism sector. The program encourages a holistic approach to sustainability, integrating environmental, social, and governance criteria, thus promoting a more responsible and balanced tourism.

Social Responsabilty - Hotel Villa Batalha

Electric Cars

We have three charging stations for electric cars – one 50 kW Super Charge charger and two 22 kW Type 2 chargers, the latter being part of Porsche Destination Charging.

The chargers are connected to the Mobi.E charging network, promoted by Iberdrola as Porsche Destination Charging.

4 car parking spaces for vehicles being charged.

We continue with our commitment to sustainability and the use of renewable energies.

 

Other areas

We continue to make efforts to strengthen these and other universal accessibility features; we have strategic partners who enable us to provide transport, daily care, accompaniment and tourist services.