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General Policies

SCHEDULES

ARRIVAL - Check-in from 14h.
EXIT - Check-out until 12h.


ANTICIPATED CHECK-IN POLICY:

It will be available only upon availability and prior reservation, at an additional cost.



ANTICIPATED CHECK-OUT POLICY:

The Hotel reserves the right to charge the total cost of the stay in case of early departure of the guest and without previous previous information (24h minimum). If the reservation is non-refundable, it is charged prior to arrival at the hotel and there will be no refund in case of early departure.


CHECK-OUT POLICY AFTER 12H:

Always subject to request. Please contact the reception at least 24 hours in advance. An additional fee will be added to this service.
We can store your luggage at no additional cost, please contact us for more details.



CHILDREN'S POLICY:

0-2 years: free stay in cot.
3-12: stay in extra bed or sofa bed in room / typology, according to their capacity and applicable tariff.
13+ or adult: extra bed or sofa bed or typology / rate applicable.


Baby cots are available on request and subject to availability.
Whenever you bring children with you, it is mandatory to always inform the children in advance so that we can ensure availability and validate the best quotation.
If you have any questions, please contact us before making your reservation.


MINIMUM AGE POLICY:

In order to check in at the Hotel, the guest must be at least 18 years old.



SAFE UNLOCKING POLICY:

The Hotel is not responsible for any object or document. However, the rooms have a safe for your personal use during your stay.
In case of blocking, for 3 consecutive code errors, it will be inaccessible for a period of 30 minutes. However, in an urgent situation, you may contact the Receiver to perform an exceptional manual opening only accessible to authorized personnel. The safe will be open in the presence of the guest.


MINI-BAR CONSUMER POLICY:

Consumption of mini-bar made during your stay and not informed at the reception will be charged by the hotel on your credit card.



PARKING LOT:

The hotel has private parking for guests and guests. We advise you to leave your vehicle closed.
The Hotel is not responsible for damages caused to third parties, thefts or robberies that have occurred with the vehicles.



SMOKING:

Non-smoking throughout the hotel, especially in the room. In accordance with hotel policy, we reserve the right to charge an additional fee of € 300 / incident if this rule is not complied with. Outside you will find places suitable for smoking. See receipt for details.


RESERVATION POLICY:

All bookings, with the exception of thematic programs, only include bed and breakfast, other services will have an additional cost.
Guarantee Policy: In order to be able to enjoy all the services that we have at your disposal we require that you have a valid credit card during your stay.
Deposit Policy: If you do not have or have a valid credit card you may need to make a deposit to guarantee the reservation.


DAMAGE CAUSED OR OBJECTS IN FAULT:

The Hotel reserves the right to charge any damages that are intentionally caused by the customer.


POLICY OF USE OF THE SWIMMING POOL

Please note that the swimming pool at the Hotel Villa Batalha is not a play pool but a relaxation pool with limited capacity where diving and jumping are not allowed. Swimming pool without supervision.
The pool is an integral part of the "Spa Circuit" and, as such, its use implies payment of the "Access to Spa" fee or book a thematic program with "Access to Spa", in which case you can enjoy all the equipment of the Spa. Circuit Spa (indoor pool, jacuzzi, foot bath, sauna, Turkish bath, ice fountain and maintenance gym). Please refer to the rules of use of the Spa.


RULES FOR USING THE SPA

OPERATING TIMES
CIRCUIT SPA: Daytime - 10h-20h (Sundays from 08h-20h) | Night: from 9pm to 10:30 p.m. MASSAGES AND TREATMENTS: 10h-20h. If you wish to perform massages / treatments outside normal hours please contact us to check their availability.
All services subject to availability and prior appointment.



SPA USE POLICY

The indoor relaxation pool is part of our Spa Circuit and will have an additional cost unless it is fare or program that includes "Spa Access".
It is mandatory to wear a swimming cap/swimwear/ bikini in the pool area. You can use your cap or purchase one at the reception for an additional fee.
It is allowed to use the swimming pool for children under 16 years (provided with adult supervision) at specific times Sunday: 08h-11h | Monday to Saturday from 2:00 pm to 4:45 p.m. (times may be adjusted without prior notice). | Swimming pool without supervision.
The sauna and Turkish bath cannot be used by persons under 16 years of age.
Maintain silence and comply with all norms of use of space/equipment. The Hotel reserves the right to request its immediate departure in case of non-compliance. Check out our Spa Menu for all conditions.

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