Prices and Rates

standard arifa: Up to 18h: cancellation free of charge. Less than 18h: we charge the 1st night, except in cases where other conditions have been agreed.

In case of no-show, the hotel will charge the first night of the stay or 50% of the reservation amount.

The Hotel reserves the right to charge any damages that are intentionally caused by the client.

GENERAL POLICIES

SCHEDULES
ARRIVAL - Check-in from 15h.
DEPARTURE - Check-out until 12:00.

EARLY CHECK-IN POLICY:
It will be available only upon availability and prior reservation, with an additional cost.
EARLY CHECK-OUT POLICY:
The Hotel reserves the right to charge the total cost of the stay in case of early departure of the guest and without prior information (18h minimum). If the reservation is non-refundable, it is charged before arrival at the hotel and there will be no refund in case of early departure.

CHECK-OUT POLICY AFTER 12H:
Always subject to request. Please contact the reception at least 24 hours in advance. An additional fee will be associated with this service.
We will be able to store your luggage at no extra cost, contact us for more details.

CHILDREN'S POLICY:
0-2 years: free stay in cot.
3-12: stay in extra bed or sofa bed in room / type, depending on the respective capacity and applicable rate.
13 or adult: extra bed or sofa bed or in applicable typology / rate.

The hotel offers baby cots free of charge on request and subject to availability.
Whenever you bring children with you, it is mandatory to always inform the age of the children in advance so that we can ensure availability and validate the best quote.
In case of doubts, contact us before making your reservation.

MINIMUM AGE POLICY:
To check in at the Hotel, the guest must be at least 18 years old.

SAFETY UNLOCKING POLICY:
The Hotel is not responsible for any object or document. However, the rooms do have a safe for your personal use during your stay.
In case of blocking, for 3 consecutive code errors, it will be inaccessible for a period of 30 minutes. However, in an urgent situation, you can contact the Reception to make an exceptional manual opening, only accessible to authorized personnel. The safe must be opened in the presence of the guest.

MINI-BAR CONSUMPTION POLICY:
Minibar consumptions made during your stay and not informed at the reception, will be charged by the hotel on your credit card.

PARKING LOT:
The hotel has a private car park for customers and guests. We advise you to leave your vehicle closed.
The Hotel is not responsible for damages caused to third parties, thefts or robberies occurred with the vehicles.

SMOKE:
Smoking is prohibited throughout the hotel, especially in the room. In accordance with the hotel's policy, we reserve the right to charge an additional fee of € 300.00 / incident if this rule is not followed. Outside you will find suitable places to smoke. Consult the reception for more details.

RESERVATION POLICY:
All bookings, with the exception of thematic programs, include only bed and breakfast, other services will have an additional cost.
Guarantee Policy: in order to be able to take advantage of all the services we have at your disposal we require that you have a valid credit card during your stay.
Deposit Policy: In case you do not provide or do not have a valid credit card, it may be necessary to make a deposit to guarantee the reservation.

DAMAGE CAUSED OR MISSING OBJECTS:
The Hotel reserves the right to charge any damages that are intentionally caused by the client.

POOL USE POLICY
Please note that the swimming pool at Hotel Villa Batalha is not a recreational pool, but a relaxation pool, with limited capacity where diving or jumping is not allowed. Unattended swimming pool.
The swimming pool is an integral part of the “Spa Circuit” and, as such, its use implies the payment of the “Access to Spa” fee or booking a thematic program with “Access to the Spa”, in which case you can take advantage of all the equipment of the Spa circuit (indoor pool, jacuzzi, pediluvium, sauna, Turkish bath, ice fountain and maintenance gym). Please consult the Spa usage rules.

SPA USE STANDARDS
OPENING HOURS
SPA CIRCUIT: Daytime - 10 am - 8 pm (Sundays 8 am - 8 pm) | Night: from 9 pm to 10:30 pm. MASSAGES AND TREATMENTS: 10h-20h. If you want to do massages / treatments outside of the usual hours, contact us to check their availability.
All services subject to availability and prior booking.

SPA USE POLICY
The indoor relaxation pool is part of our Spa Circuit and will have an additional cost, unless it is a rate or program that includes “Access to the Spa”.
The use of a swimming cap, swimsuit / bikini in the pool area is mandatory. You can use your cap or purchase one at the reception for an additional fee.
Children under 16 years old are allowed to use the pool (provided they are supervised by adults) at specific times Sunday: 8 am-11am | Monday to Saturday 14h-16h45 (schedules may be adjusted without notice). | Unattended swimming pool.
The sauna and Turkish bath cannot be used by children under 16.
Maintain silence and comply with all rules for the use of space / equipment. The Hotel reserves the right to request its immediate departure in case of non-compliance. Consult our Spa Menu to know all the conditions.

In the context of a pandemic, changes may be made to hotel policies as well as to the provision of services.